General Summary:

Assists in the management of daily store operations to meet established revenue and margin objectives. Contributing to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services. 

Supervisory responsibilities:

• Recruits, interviews, hires, and trains direct reports. 
• Oversees the daily workflow of their department. 
• Provides constructive and timely performance evaluations. 
• Handles discipline and termination of employees in accordance with company policy. 

Principal Duties & Responsibilities:

• Monitors the service, product levels and safety of the operation within budgeted expense to advance the Goodwill mission and brand.  
• Supervise proper cash controls and asset protection guidelines within the operation, ensuring employee adherence to policies and procedure. 
• Provides best in class customer service for internal and external customer coaching others to do the same. 
• Manages the production flow and staff productivity, working the process as needed, to maximize product output and the value of our donations. 
• Plans and organizes employee work schedules to meet business demands.   
• Ensures a continuous flow of new merchandise to the sales floor looks fresh and full, comparing the production output balance with necessary merchandise rotation.   
• Assists with production set up and material handling to efficiently produce merchandise to generate quality and quantity of product to meet projected sales objectives.   
• Partners with Talent Acquisition and Store Manager to proactively build their team. 
• Works with management staff to cultivate a collaborative team environment through motivation, training and coaching.  
• Utilizes coaching and documentation to strengthen positive performance or address performance issues, partnering with Store Manager. 
• Communicates effectively and professionally in written and verbal form with internal and external audiences.  
• Audits and trains employees on workplace safety and loss prevention policies and procedures. 
• Analyzes report data and other documentation proposing tactical plans to Store Manager as a concerted effort in process improvement.  
• Performs duties of Store Manager in their absence. 
• Consistently perform all duties within the framework of our Core Values. 

Requirements

Knowledge, Skills & Abilities Required:

• Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public. 
• Strong leadership and people management skills 
• Independently makes decisions that positively impact store goals. 
• Proficient with Microsoft Office and ability to learn other software.  

Travel Required: Occasional travel up to 10 %. 

Required education and/or work experience:

• 3+ years of progressively responsible retail supervisory experience. 
• High school diploma, post-secondary courses or degree preferred.     

Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment. 
• Ability to stand and walk, lift, push or pull up to 20 lbs. 
• Must be able to clearly communicate, identify, analyze and assess details. 

Other duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Equal Employment Opportunity Employer: 

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

Assists in the management of daily store operations to meet established revenue and margin objectives. Contributing to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services. 

Supervisory responsibilities:

• Recruits, interviews, hires, and trains direct reports. 
• Oversees the daily workflow of their department. 
• Provides constructive and timely performance evaluations. 
• Handles discipline and termination of employees in accordance with company policy. 

Principal Duties & Responsibilities:

• Monitors the service, product levels and safety of the operation within budgeted expense to advance the Goodwill mission and brand.  
• Supervise proper cash controls and asset protection guidelines within the operation, ensuring employee adherence to policies and procedure. 
• Provides best in class customer service for internal and external customer coaching others to do the same. 
• Manages the production flow and staff productivity, working the process as needed, to maximize product output and the value of our donations. 
• Plans and organizes employee work schedules to meet business demands.   
• Ensures a continuous flow of new merchandise to the sales floor looks fresh and full, comparing the production output balance with necessary merchandise rotation.   
• Assists with production set up and material handling to efficiently produce merchandise to generate quality and quantity of product to meet projected sales objectives.   
• Partners with Talent Acquisition and Store Manager to proactively build their team. 
• Works with management staff to cultivate a collaborative team environment through motivation, training and coaching.  
• Utilizes coaching and documentation to strengthen positive performance or address performance issues, partnering with Store Manager. 
• Communicates effectively and professionally in written and verbal form with internal and external audiences.  
• Audits and trains employees on workplace safety and loss prevention policies and procedures. 
• Analyzes report data and other documentation proposing tactical plans to Store Manager as a concerted effort in process improvement.  
• Performs duties of Store Manager in their absence. 
• Consistently perform all duties within the framework of our Core Values. 

Requirements

Knowledge, Skills & Abilities Required:

• Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public. 
• Strong leadership and people management skills 
• Independently makes decisions that positively impact store goals. 
• Proficient with Microsoft Office and ability to learn other software.  

Travel Required: Occasional travel up to 10 %. 

Required education and/or work experience:

• 3+ years of progressively responsible retail supervisory experience. 
• High school diploma, post-secondary courses or degree preferred.     

Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment. 
• ??Ability to stand and walk, lift, push or pull up to 20 lbs. ? 
• Must be able to clearly communicate, identify, analyze and assess details. 

Other duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Equal Employment Opportunity Employer: 

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: The Cashier maximizes store profitability through accurate register operation, best in class customer service, and efficient merchandising. This role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Provide best in class service by greeting customers, answering questions and inviting them to return  
• Process transactions accurately, professionally, and efficiently  
• Actively promotes the Round-Up program, informing all customers at each transaction how their contribution helps build skills and change lives in our community 
• Keep the sales floor fresh and full, by quickly and efficiently merchandising and salvaging items   
• Continuously picks up items, returns shopping carts/baskets and places merchandise in appropriate area 
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines 
• Monitors the fitting rooms, returning items to floor, reporting known theft to Manager or AP Agent 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Assist Asset Protection Agents, if 18 or older, may be asked to act as witness for shoplifting detentions  
• Works the process by supporting production, rotation and 1 touch optimization  
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to ring sales on a cash register and use basic math to count money.  
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary

Description of physical working environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs.
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: The Cashier maximizes store profitability through accurate register operation, best in class customer service, and efficient merchandising. This role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Provide best in class service by greeting customers, answering questions and inviting them to return  
• Process transactions accurately, professionally, and efficiently  
• Actively promotes the Round-Up program, informing all customers at each transaction how their contribution helps build skills and change lives in our community 
• Keep the sales floor fresh and full, by quickly and efficiently merchandising and salvaging items   
• Continuously picks up items, returns shopping carts/baskets and places merchandise in appropriate area 
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines 
• Monitors the fitting rooms, returning items to floor, reporting known theft to Manager or AP Agent 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Assist Asset Protection Agents, if 18 or older, may be asked to act as witness for shoplifting detentions  
• Works the process by supporting production, rotation and 1 touch optimization  
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to ring sales on a cash register and use basic math to count money.  
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary

Description of physical working environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs.
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: The Cashier maximizes store profitability through accurate register operation, best in class customer service, and efficient merchandising. This role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Provide best in class service by greeting customers, answering questions and inviting them to return  
• Process transactions accurately, professionally, and efficiently  
• Actively promotes the Round-Up program, informing all customers at each transaction how their contribution helps build skills and change lives in our community 
• Keep the sales floor fresh and full, by quickly and efficiently merchandising and salvaging items   
• Continuously picks up items, returns shopping carts/baskets and places merchandise in appropriate area 
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines 
• Monitors the fitting rooms, returning items to floor, reporting known theft to Manager or AP Agent 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Assist Asset Protection Agents, if 18 or older, may be asked to act as witness for shoplifting detentions  
• Works the process by supporting production, rotation and 1 touch optimization  
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to ring sales on a cash register and use basic math to count money.  
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary

Description of physical working environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs.
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: The Cashier maximizes store profitability through accurate register operation, best in class customer service, and efficient merchandising. This role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Provide best in class service by greeting customers, answering questions and inviting them to return  
• Process transactions accurately, professionally, and efficiently  
• Actively promotes the Round-Up program, informing all customers at each transaction how their contribution helps build skills and change lives in our community 
• Keep the sales floor fresh and full, by quickly and efficiently merchandising and salvaging items   
• Continuously picks up items, returns shopping carts/baskets and places merchandise in appropriate area 
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines 
• Monitors the fitting rooms, returning items to floor, reporting known theft to Manager or AP Agent 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Assist Asset Protection Agents, if 18 or older, may be asked to act as witness for shoplifting detentions  
• Works the process by supporting production, rotation and 1 touch optimization  
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to ring sales on a cash register and use basic math to count money.  
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary

Description of physical working environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs.
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

 The Donation Attendant maximizes store profitability providing best in class donor service, accurate donation records, and effective material handling. Your role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Use GRATIS in donations; quickly and professionally Greet, hand out a pre-signed and dated Receipt, Assist by involving the donor and safely handling their donation, Thank and Invite donor to donate again, then Sort out SLs and leave HL in container to give to a HL station 
• Support efficient product flow as a material handler moving donations, trash and salvage to keep merchandise flowing to the sales floor 
• Anticipates problems, providing necessary assistance and supplies to all members of production team   
• Works the process, using unit pricing, or good/better/best to price product through 1 touch optimization   
• Safely unload furniture from donor vehicles (2 man lift over 40lbs) price and place directly into store 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Maintain accurate donation counts by handing receipt to every donor, recording first receipt and last 
• Use non-powered (and powered for 18+) equipment to safely and effectively moves containers 
• Assist with loading/unloading trailers safely and effectively 
• Maintain safe & clean work environment by following established 5S principles and safety guidelines 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Good interpersonal and customer service skills 
• Ability to learn safe operation of power equipment, if over 18 

Travel Required: No

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs.  
• Ability to operate material handling equipment, including forklift and baler.  
• Work outside in all weather conditions, including hot or cold temperatures & inclement weather. 
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

 The Donation Attendant maximizes store profitability providing best in class donor service, accurate donation records, and effective material handling. Your role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Use GRATIS in donations; quickly and professionally Greet, hand out a pre-signed and dated Receipt, Assist by involving the donor and safely handling their donation, Thank and Invite donor to donate again, then Sort out SLs and leave HL in container to give to a HL station 
• Support efficient product flow as a material handler moving donations, trash and salvage to keep merchandise flowing to the sales floor 
• Anticipates problems, providing necessary assistance and supplies to all members of production team   
• Works the process, using unit pricing, or good/better/best to price product through 1 touch optimization   
• Safely unload furniture from donor vehicles (2 man lift over 40lbs) price and place directly into store 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Maintain accurate donation counts by handing receipt to every donor, recording first receipt and last 
• Use non-powered (and powered for 18+) equipment to safely and effectively moves containers 
• Assist with loading/unloading trailers safely and effectively 
• Maintain safe & clean work environment by following established 5S principles and safety guidelines 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Good interpersonal and customer service skills 
• Ability to learn safe operation of power equipment, if over 18 

Travel Required: No

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs.  
• Ability to operate material handling equipment, including forklift and baler.  
• Work outside in all weather conditions, including hot or cold temperatures & inclement weather. 
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

Should a job be more than a just a paycheck? We say yes! Work should be where you feel welcome and included, and be recognized for making a difference. That’s how you’ll feel working at a Goodwill of South Central Wisconsin store. You’ll enjoy fantastic benefits such as: 

• Flexible scheduling options – No weekends!
• Paid time off for all employees
• A well-defined pathway for advancement and internal training to help you get there

General Summary: Performs a variety of duties to help achieve Goodwill E-Commerce revenue goals in accordance with all Goodwill policies and procedures.

Principal Duties & Responsibilities:

• Assists in problem solving, continuous improvement and developing strategies to achieve the goals for revenue, sell-through percentage and average sale amount targets.
• Photographs merchandise to capture necessary details of each item, with an average of 5 quality photographs per item.
• Researches relevant data on the internet. Incorporates appropriate information into product item descriptions.
• Composes accurate listings with precise item titles, measurements, sizes, pictures and descriptions for all merchandise. Includes any defects, relevant details or additional expenses customers will incur to avoid returns or customer dissatisfaction.
• Completes accurate inventory tickets and attaches to posted items. Promptly transfers items to appropriate area to ensure items are in safekeeping until sold.
• Completes testing on electrical items and media, when assigned. Removes personal data from technology. Sorts and prepares media lots for auction.
• Uses various equipment as needed to help authenticate or determine value; loupe, gem tester, book scanner, software etc.
• Processes items for shipping, as needed.
• Consistently perform all duties within the framework of our Core Values.

Requirements

Knowledge, Skills & Abilities Required:

•  Excellent written communication skills a must.
•  Ability to process images on mobile devices, and familiarity with graphics editing software.
•  Proficient in Microsoft Office software.
•  Ability to work independently as needed and thrive in a fast-paced environment

Travel Required: None

Required education and/or work experience:

•  High school diploma or equivalent.
•  Two years’ experience selling online personally, or for a commercial enterprise is preferred.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: Develops jobs within the community or at Goodwill for persons served. Assists in teaching job tasks, teaches and promotes independence of person. Educates and supports employers in the placement of disabled persons. Promotes awareness of Goodwill services within the community.

Principal Duties & Responsibilities:

• Provides job information related to the vocational goals of persons being served. Develops individual plans for job development in partnership with persons served, case manager, local employers and other involved parties.
• Provides disability and related education to employers, co-workers and other community contacts of persons served. Assists employers in identifying, modifying or eliminating architectural, procedural or attitudinal barriers to employment to the employment of people with disabilities. Provides job analysis, consultations and recommendations for job adaptions, restructuring and creation.
• After placement with an employer, assists in the initial training and identification of ongoing support needs of persons being served. Promotes integration and natural support structures at places of employment. Provides follow-up services for persons served as defined by individual plan and for employers as needed to maintain positive relationships.
• Regularly communicates with Program Manager, Case Manager, Support Team and others associated with the individual employment plans. Maintains current documentation of each person’s plan including DVR reporting, updating Human Service Database, employer contact information, placement plans, progress reports, actual hire reports and person specific behavioral tracking.
• Provides personal care assistance, as needed by persons being served. Assists case manager in identifying and coordinating transportation needs of persons served.
• Confirms that the principles and practice associated with supported employment services support ADA, Affirmative Action, Wage & Hour and related employment laws.
• Restructure jobs and identify adaptations to accommodate individual needs, if necessary.
• Other duties as assigned.
• Explore enrichment and volunteer activities within the community.
• For additional duties and responsibilities, refer to the Common Work Expectations.

Scope Data:

• Develops plans and actual job placements for individuals annually.

Description of physical working environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Normal office environment.
• Walking and standing during day.
• Travel within community via auto.

Requirements

Knowledge, Skills & Abilities Required:

• Bachelor’s degree in related field or Associate degree and minimum of 2 years relevant work experience.
• Interpersonal skills to present information to small groups or individuals, and to develop and maintain working relationships with community partners.
• Proficient in use of Microsoft Office.
• Familiarity working with the Department of Vocational Rehabilitation a plus.
• Ability to travel throughout the Dane County area, including to locations not served by public transportation.
• Use of personal smart phone required. (Stipend amount based on FT/PT status )

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

General Summary:

Assists in managing daily store operations to achieve established revenue and margin objectives. Contributes to the DGR mission by generating funds that support community members in living, working, and thriving through housing, employment, and supportive services. Provides operational leadership across multiple locations and travels to stores as needed to support teams and fill operational gaps when vacancies arise.

Supervisory responsibilities:

• Recruits, interviews, hires, and trains direct reports to ensure strong team performance.
• Oversees daily departmental operations to maintain efficiency and operational excellence.
• Provides timely, constructive feedback and conducts performance evaluations to support employee development.
• Manages employee discipline and termination in accordance with company policies and procedures.

Requirements

Principal Duties & Responsibilities:

• Monitors service standards, product levels, and operational safety while managing within budgeted expenses to advance the Goodwill mission and brand.
• Oversees cash controls and asset protection practices, ensuring employee compliance with policies and procedures.
• Delivers best-in-class customer service for internal and external customers and coaches team members to do the same.
• Manages production flow and staff productivity, actively supporting operations to maximize product output and donation value.
• Plans and organize employee schedules to meet operational and business demands.
• Ensures a continuous flow of new merchandise to the sales floor, maintaining a fresh and full presentation through effective production output and merchandise rotation.
• Supports production setup and material handling to efficiently generate quality and quantity of merchandise that meets projected sales goals.
• Partners with Talent Acquisition and the Store Manager to proactively build and develop the team, supporting interviews, onboarding, and training initiatives.
• Collaborates with leadership to foster a positive, high-performing team environment through motivation, training, and coaching.
• Uses coaching, feedback, and documentation to reinforce strong performance and address performance issues in partnership with the Store Manager.
• Communicates clearly and professionally, both verbally and in writing, with internal and external stakeholders.
• Conducts audits and training to ensure adherence to workplace safety and loss prevention standards.
• Analyzes operational reports and data to identify trends and recommend tactical improvements to the Store Manager.
• Assumes Store Manager responsibilities in their absence to ensure continuity of operations.
• Performs all duties in alignment with Goodwill’s Core Values.

Knowledge, Skills & Abilities Required:

• Excellent verbal and written communication skills, with strong interpersonal abilities to effectively engage employees, customers, and the public.
• Proven leadership and people management skills, with the ability to motivate, coach, and develop teams.
• Demonstrated ability to make independent, sound decisions that positively impact store performance and organizational goals.
• Proficiency in Microsoft Office applications, with the ability to quickly learn and adapt to new systems and software.
• Ability to quickly assess operational needs, prioritize effectively, and confidently lead business operations in the absence of the Store Manager or other leadership team members.
• Culture: Actively builds a respectful, fair, and empowering environment where everyone can thrive while supporting positive teamwork. 
• Results: Consistently meets goals and expectations by aligning team efforts with organizational objectives, seeking solutions, and proactively addressing challenges using available resources all while maintaining a positive attitude and a passion for our mission. 
• Accountability: Leads by example, takes responsibility for one’s actions, fulfills commitments, and ensures that individual contributions align with the mission, team, and organizational goals. 
• Job knowledge and expertise: Demonstrates a deep understanding of job responsibilities and proactively enhances knowledge and skills through continuous learning. Applies knowledge effectively to meet and exceed work objectives. 

Travel Required:

• Consistent travel of up to 80% within SCWI’s service territory is required.
• Store assignments are determined by operational needs and may change weekly.

Required education and/or work experience:

• Minimum of three (3) years of progressively responsible retail supervisory experience.
• High school diploma or equivalent required; post-secondary coursework or degree preferred.

Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to remain in a stationary position for extended periods to operate a computer and other office equipment in a primarily indoor work environment.
• Ability to stand and walk for extended periods and to lift, push, or pull up to 40 pounds with or without reasonable accommodation.
• Ability to clearly communicate, analyze information, interpret data, and evaluate options to determine effective solutions for business needs.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

General Summary: This role helps people to live, work and thrive through employment and supportive services. The Job Coach assists participants by training on vocational tasks, job coaching, coordinating transportation, motivating, and providing personal care if needed. 

Principal Duties & Responsibilities: 

• Provides on-site job coaching for supported participants.  
• Guides and motivates individuals to successfully perform their job; must demonstrate an understanding of the work and professional context, while maintaining a support role.  
• Maintain open communication with employer management and co-workers regarding employee’s vocational support plan.  
• Must follow work rules of each employer workplace and always present a professional demeanor.  
• Assists employer in identifying, modifying, or eliminating barriers to employment of persons served. 
• Promotes integration and natural support at places of employment.  
• Regularly communicates with the support team and others as defined by the individual support plan and as directed by Case Manager.  
• Maintains timely, well written and complete service documentation, including report of service hours, incident reporting, and case notes of person served.  
• Provides personal care assistance as needed by person being served.  
• Assists Case Manager in identifying and coordinating transportation for person served.  
• Assists in providing specific disability and related education to employers, co-workers and other community contacts of persons served.  
• Strives to improve job knowledge and understanding of services and business relationships.  
• Applies time management skills to multi-task and is flexible to new situations.  

Travel Required: Daily travel and transport of persons served.

Required education and/or work experience: 

• High school diploma or equivalent, some higher education preferred. 
• This is an entry level position, no experience necessary but one year of work experience is preferred. 
• Must be able to interact with varying levels of employer management in a professional capacity. 

Requirements

• Business Acumen: Knowledge and experience supporting people with disabilities.  
• Ability to handle challenging behavior, teach job tasks and coach adults with disabilities. 
• Customer Focus: Consistently has positive interaction with internal and external customers. 
• Accountability: Collaborates & champion ideas, providing the best possible support of the mission. 
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems. 
• Continuous Improvement: Open-minded, with flexibility to improve quality of output. 
• Familiarity with Microsoft Office and willingness to learn and use databases. 
• Valid Driver’s License, good driving record and proof of insurance.  
• Use of personal smart phone required. (Stipend amount based on FT/PT status) 

Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Extensive walking and standing in daily work activities, lift, push or pull up to 20 lbs.   

Full range of motion to use proper lifting techniques to provide varying levels of personal care support for the individuals served. 

Must be able to clearly communicate. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

General Summary:

In this transitional role, the Launchpad Associate will gain hands-on experience across multiple departments. This position is designed to help individuals develop work experience while building foundational competencies that are essential for sustained, successful employment. The role requires a positive and professional attitude, flexibility in learning new skills, and an ability to work within a team to contribute to Goodwill’s mission and goals. Participants will be expected to show growth in their job knowledge and skills throughout the duration of the program, demonstrating an increasing level of responsibility and autonomy. 

Training scope:

• Support the donation process by accepting, organizing, and with material handling of goods.
• Assist with production, sorting product for quality to maximize value, pricing, and properly disposing of waste materials.
• Provide best in class customer service and accurate register operation. 
• Take an active role in observing and following safety rules and regulations while performing duties. 
• Maintain professional interactions with internal and external customers, demonstrating respect and courtesy.
• Consistently perform all duties aligned with Goodwill’s Core Values, showing respect for diversity, teamwork, and community.
• Engage in learning opportunities and take on additional responsibilities as skill level increases.
• Participate in regular check-ins with the Transitional Jobs Specialist to assess, update, and review personal goals and progress.
• Complete tasks assigned by management and provided support to various departments as needed.

Requirements

Knowledge, Skills & Abilities Required:

• Willingness to learn a variety of tasks and actively participate in developing new skills.
• Ability to follow instructions and work effectively with others in a team-based environment.
• Reliability and good attendance, with the ability to maintain consistent performance.
• Ability to work with limited supervision, as skills improve, and progress is made through the program.
• A positive, adaptable attitude and openness to learning new techniques and responsibilities.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs. 
• Work outside in hot or cold temperatures and inclement weather.
• Must be able to clearly communicate. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

The Property Supervisor is a live-in position for Goodwill of South Central Wisconsin. This role oversees the daily management and property maintenance. This role is key in maintaining the community and supports Goodwill’s mission of providing affordable, accessible housing for individuals with disabilities or aging adults, promoting independence and a high quality of life

Principal Duties & Responsibilities:

• Partners with the Residential Property Manager to ensure effective property operations.
• Monitors email at least twice daily (morning and evening preferred) and post resident notices in a timely manner.
• Checks the main phone daily for messages and responds within 24 hours of receipt.
• Assesses maintenance issues for urgency. For emergencies (e.g., loss of heat, electricity, or water), immediately notify the Residential Property Manager. For non-emergency issues, submits service requests through Akitabox in a timely manner.
• Ensures the building and grounds remain safe, clean, and habitable by overseeing preventive maintenance and maintaining common areas. Responsibilities include mopping floors, vacuuming, washing windows, and managing trash and recycling. Trash and recycling must be placed at the curb within 12 hours of scheduled pickup and returned promptly to designated storage areas.
• Responds promptly to resident concerns by assessing maintenance requests, completing minor repairs when capable, and properly documenting or submitting service requests as needed.
• Performs basic maintenance tasks, including but not limited to changing light bulbs, tightening toilets, unclogging drains and toilets, and other minor repairs within skill level.
• Assists in problem-solving and helps de-escalate resident situations in a professional and respectful manner.

Completes required documentation and compliance activities, including:

• Monthly unit inspections
•  Quarterly emergency evacuation drills
• Monthly property checklists
• Snow and winter maintenance logs
• All documentation must be uploaded to the designated Teams folder or emailed to the Residential Property Manager within required timelines.
• Assists in collecting HUD renewal applications and interim recertifications
• Completes all required Goodwill trainings within established timeframes.

Requirements

Knowledge, Skills & Abilities Required:

• Customer Focus: Sensitivity to the needs of older adults or people living with mental illness.
• Accountability: Providing the best possible solution to support the mission and organization.
• Drive for Results: Knowledge of basic building maintenance, general housekeeping techniques and procedures.
• Continuous Improvement: Open-minded, with flexibility to improve quality of output.
• Microsoft Office Suite knowledge and basic understanding of computers.

Travel Required: No

Required education and/or work experience:

• High school diploma or equivalent.
• 1 year of related work experience in a human service setting or housing management position.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to clearly communicate.
• Ability to stand, walk up and down stairs without assistance, lift, push or pull up to 20 lbs.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

General Summary: 

**Schedule is Monday – Friday 2:00 p.m. – 10:00 p.m.**

Provide ongoing care and treatment to residents living with mental illness in a community based residential facility.

Principal Duties & Responsibilities: 

• Provide support, assistance, and supervision to the residents. 
• Perform various clinical and behavioral interventions as directed by Management, demonstrating competent behavioral and clinical interventions. 
• Supervise resident medications, dispensing accurately, and reporting resident medication compliance.
• Monitor and report on symptoms, strengths, and areas of challenges to Manager, other staff, case managers, and other service providers.
• Develop and implement all features of resident recovery plans, focusing on Principles of Recovery and Cultural Diversity. 
• Promote Goodwill’s mission and teamwork among other staff and customers. 
• Effectively communicate with residents, professionals, family, and others verbally, in writing and via the computer. 
• Provide support and training to residents in community integration activities, including informed use of the fullest range of generic community resources. 
• Complete all documentation required for resident care, facility operations and licensure. 
• Perform routine maintenance and housekeeping duties, including cleaning, shopping, meal planning, and minor repairs. 
• Complete assigned duties, including required training in a timely manner. 
• Follow all established safety rules while performing duties, and report known safety accidents and hazards in a timely manner. 
• Effectively respond to residents and the environment in all situations. 
• Consistently perform all duties within the framework of our Core Values. 

 Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to maintain a stationary position to be able to operate a computer and other officeequipment, mostly indoor office environment.
• Must be able to clearly communicate.
• Ability to stand, walk up and down stairs without assistance, lift, push or pull up to 20 lbs.

Requirements

Knowledge, Skills & Abilities Required:  

• Business Acumen: Knowledge of mental illness including the ability to support and teach daily living skills.
• Customer Focus: Consistently has positive interaction with internal and external customers.
• Accountability: Collaborates & champion ideas, providing the best possible support of the mission.
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems.
• Continuous Improvement: Open-minded, with flexibility to improve quality of output.
• Familiarity with Microsoft Office, and the willingness to learn and use databases.
• Valid Wisconsin Driver’s License, good driving record and proof of insurance

Travel Required: Occasional travel and transport of residents for community integration.  

Required education and/or work experience:

• High School diploma and work experience caring for individuals with disabilities is preferred.
• Associates’ college degree or 1 year of work experience in human services or related field is preferred. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

**Schedule: 

Monday – Friday 2:00 p.m. – 10:00 p.m.

General Summary: 

Provide ongoing care and treatment to residents living with mental illness in a community based residential facility.

Principal Duties & Responsibilities: 

• Provide support, assistance, and supervision to the residents. 
• Perform various clinical and behavioral interventions as directed by Management, demonstrating competent behavioral and clinical interventions. 
• Supervise resident medications, dispensing accurately, and reporting resident medication compliance.
• Monitor and report on symptoms, strengths, and areas of challenges to Manager, other staff, case managers, and other service providers.
• Develop and implement all features of resident recovery plans, focusing on Principles of Recovery and Cultural Diversity. 
• Promote Goodwill’s mission and teamwork among other staff and customers. 
• Effectively communicate with residents, professionals, family, and others verbally, in writing and via the computer. 
• Provide support and training to residents in community integration activities, including informed use of the fullest range of generic community resources. 
• Complete all documentation required for resident care, facility operations and licensure. 
• Perform routine maintenance and housekeeping duties, including cleaning, shopping, meal planning, and minor repairs. 
• Complete assigned duties, including required training in a timely manner. 
• Follow all established safety rules while performing duties, and report known safety accidents and hazards in a timely manner. 
• Effectively respond to residents and the environment in all situations. 
• Consistently perform all duties within the framework of our Core Values. 

 Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
• Must be able to clearly communicate.
• Ability to stand, walk up and down stairs without assistance, lift, push or pull up to 20 lbs.

Requirements

Knowledge, Skills & Abilities Required:  

• Business Acumen: Knowledge of mental illness including the ability to support and teach daily living skills.
• Customer Focus: Consistently has positive interaction with internal and external customers.
• Accountability: Collaborates & champion ideas, providing the best possible support of the mission.
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems.
• Continuous Improvement: Open-minded, with flexibility to improve quality of output.
• Familiarity with Microsoft Office, and the willingness to learn and use databases.
• Valid Wisconsin Driver’s License, good driving record and proof of insurance

Travel Required: Occasional travel and transport of residents for community integration.  

Required education and/or work experience:

• High School diploma and work experience caring for individuals with disabilities is preferred.
• Associates’ college degree or 1 year of work experience in human services or related field is preferred. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

General Summary: 

** This is a part-time position offering the flexibility to create your own weekly schedule, with required rotating weekend availability at the Offshore and Northport group homes.**

Provide ongoing care and treatment to residents living with mental illness in a community based residential facility.

Principal Duties & Responsibilities: 

• Provide support, assistance, and supervision to the residents. 
• Perform various clinical and behavioral interventions as directed by Management, demonstrating competent behavioral and clinical interventions. 
• Supervise resident medications, dispensing accurately, and reporting resident medication compliance.
• Monitor and report on symptoms, strengths, and areas of challenges to Manager, other staff, case managers, and other service providers.
• Develop and implement all features of resident recovery plans, focusing on Principles of Recovery and Cultural Diversity. 
• Promote Goodwill’s mission and teamwork among other staff and customers. 
• Effectively communicate with residents, professionals, family, and others verbally, in writing and via the computer. 
• Provide support and training to residents in community integration activities, including informed use of the fullest range of generic community resources. 
• Complete all documentation required for resident care, facility operations and licensure. 
• Perform routine maintenance and housekeeping duties, including cleaning, shopping, meal planning, and minor repairs. 
• Complete assigned duties, including required training in a timely manner. 
• Follow all established safety rules while performing duties, and report known safety accidents and hazards in a timely manner. 
• Effectively respond to residents and the environment in all situations. 
• Consistently perform all duties within the framework of our Core Values. 

 Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
• Must be able to clearly communicate.
• Ability to stand, walk up and down stairs without assistance, lift, push or pull up to 20 lbs.

Requirements

Knowledge, Skills & Abilities Required:  

• Business Acumen: Knowledge of mental illness including the ability to support and teach daily living skills.
• Customer Focus: Consistently has positive interaction with internal and external customers.
• Accountability: Collaborates & champion ideas, providing the best possible support of the mission.
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems.
• Continuous Improvement: Open-minded, with flexibility to improve quality of output.
• Familiarity with Microsoft Office, and the willingness to learn and use databases.
• Valid Wisconsin Driver’s License, good driving record and proof of insurance

Travel Required: Occasional travel and transport of residents for community integration.  

Required education and/or work experience:

• High School diploma and work experience caring for individuals with disabilities is preferred.
• Associates’ college degree or 1 year of work experience in human services or related field is preferred. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

 ** This is a part-time position offering the flexibility to create your own weekly schedule, with required rotating weekend availability at the Offshore and Northport group homes.** 

General Summary: 

Provide ongoing care and treatment to residents living with mental illness in a community based residential facility.

Principal Duties & Responsibilities: 

• Provide support, assistance, and supervision to the residents. 
• Perform various clinical and behavioral interventions as directed by Management, demonstrating competent behavioral and clinical interventions. 
• Supervise resident medications, dispensing accurately, and reporting resident medication compliance.
• Monitor and report on symptoms, strengths, and areas of challenges to Manager, other staff, case managers, and other service providers.
• Develop and implement all features of resident recovery plans, focusing on Principles of Recovery and Cultural Diversity. 
• Promote Goodwill’s mission and teamwork among other staff and customers. 
• Effectively communicate with residents, professionals, family, and others verbally, in writing and via the computer. 
• Provide support and training to residents in community integration activities, including informed use of the fullest range of generic community resources. 
• Complete all documentation required for resident care, facility operations and licensure. 
• Perform routine maintenance and housekeeping duties, including cleaning, shopping, meal planning, and minor repairs. 
• Complete assigned duties, including required training in a timely manner. 
• Follow all established safety rules while performing duties, and report known safety accidents and hazards in a timely manner. 
• Effectively respond to residents and the environment in all situations. 
• Consistently perform all duties within the framework of our Core Values. 

 Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
• Must be able to clearly communicate.
• Ability to stand, walk up and down stairs without assistance, lift, push or pull up to 20 lbs.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

Knowledge, Skills & Abilities Required:  

• Business Acumen: Knowledge of mental illness including the ability to support and teach daily living skills.
• Customer Focus: Consistently has positive interaction with internal and external customers.
• Accountability: Collaborates & champion ideas, providing the best possible support of the mission.
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems.
• Continuous Improvement: Open-minded, with flexibility to improve quality of output.
• Familiarity with Microsoft Office, and the willingness to learn and use databases.
• Valid Wisconsin Driver’s License, good driving record and proof of insurance

Travel Required: Occasional travel and transport of residents for community integration.  

Required education and/or work experience:

• High School diploma and work experience caring for individuals with disabilities is preferred.
• Associates’ college degree or 1 year of work experience in human services or related field is preferred. 

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

Manages daily operations of their assigned Store to meet established revenue and margin objectives. Contributing to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment and supportive services. 

Supervisory responsibilities:

• Recruits, interviews, hires, and trains direct reports. 
• Leads the daily workflow of their department. 
• Provides constructive and timely performance evaluations. 
• Develops staff to increase internal talent pool and promote staff retention.  
• Administer the discipline and termination of employees in accordance with company policy. 

Principal Duties & Responsibilities:

• Oversees the service, product levels and safety of the operation within budgeted expense to advance the Goodwill mission and brand.  
• Monitors proper cash controls and asset protection guidelines within the operation, ensuring employee adherence to policies and procedure. 
• Leads internal and external customer service standards, to ensure best in class service from all members of the team.     
• Manages staff productivity, balancing service with the continuous flow of new quality merchandise for a fresh and full sales floor.   
• Manages employee work schedules to meet business demands.   
• Determines production set up and material handling to efficiently produce merchandise to generate quality and quantity of product to meet projected sales objectives.   
• Maximizes donation value by effectively processing products to generate sales in stores, online or through aftermarkets.  
• Maintains knowledge of latest industry standards and best practices relating to processes, equipment, and customer service. Willingly share knowledge with staff. 
• Partners with Talent Acquisition to proactively build the team. 
• Guides management staff to work together to cultivate a collaborative team environment through motivation, training, and coaching.   
• Utilizes coaching and documentation to strengthen positive performance or address performance issues. 
• Communicate effectively and professionally in written and verbal form with all internal and external audiences.  
• Ensures a safe work environment, audits and trains employees on workplace safety and loss prevention policies and procedures, providing solutions for compliance.  
• Analyzes report data and other documentation proposing tactical plans to Regional Manager as a concerted effort in process improvement.  
• Analyze, troubleshoot, and provide tactical solutions to reach positive results.  
• Consistently perform all duties within the framework of our Core Values. 

Requirements

Knowledge, Skills & Abilities Required:

• Knowledge of retail operations in a fast-paced environment and ability to provide a high level of customer service.  
• Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public. 
• Strong leadership and people management skills. 
• Independently makes decisions that positively impact store goals. 
• Proficient with Microsoft Office and ability to learn other software.  

Travel Required: Travel up to 10%.

Required education and/or work experience:

• 4+ years of progressively responsible retail management experience. 
• High school diploma, post-secondary courses or degree preferred.     

Description of physical working environment:  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 25 lbs.  
• Ability to maintain a stationary position to be able to operate a computer and other office equipment.  
• Must be able to clearly communicate, identify, analyze and assess details. 

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

Manages daily operations of their assigned Store to meet established revenue and margin objectives. Contributing to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment and supportive services. 

Supervisory responsibilities:

• Recruits, interviews, hires, and trains direct reports. 
• Leads the daily workflow of their department. 
• Provides constructive and timely performance evaluations. 
• Develops staff to increase internal talent pool and promote staff retention.  
• Administer the discipline and termination of employees in accordance with company policy. 

Principal Duties & Responsibilities:

• Oversees the service, product levels and safety of the operation within budgeted expense to advance the Goodwill mission and brand.  
• Monitors proper cash controls and asset protection guidelines within the operation, ensuring employee adherence to policies and procedure. 
• Leads internal and external customer service standards, to ensure best in class service from all members of the team.     
• Manages staff productivity, balancing service with the continuous flow of new quality merchandise for a fresh and full sales floor.   
• Manages employee work schedules to meet business demands.   
• Determines production set up and material handling to efficiently produce merchandise to generate quality and quantity of product to meet projected sales objectives.   
• Maximizes donation value by effectively processing products to generate sales in stores, online or through aftermarkets.  
• Maintains knowledge of latest industry standards and best practices relating to processes, equipment, and customer service. Willingly share knowledge with staff. 
• Partners with Talent Acquisition to proactively build the team. 
• Guides management staff to work together to cultivate a collaborative team environment through motivation, training, and coaching.   
• Utilizes coaching and documentation to strengthen positive performance or address performance issues. 
• Communicate effectively and professionally in written and verbal form with all internal and external audiences.  
• Ensures a safe work environment, audits and trains employees on workplace safety and loss prevention policies and procedures, providing solutions for compliance.  
• Analyzes report data and other documentation proposing tactical plans to Regional Manager as a concerted effort in process improvement.  
• Analyze, troubleshoot, and provide tactical solutions to reach positive results.  
• Consistently perform all duties within the framework of our Core Values. 

Requirements

Knowledge, Skills & Abilities Required:

• Knowledge of retail operations in a fast-paced environment and ability to provide a high level of customer service.  
• Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public. 
• Strong leadership and people management skills. 
• Independently makes decisions that positively impact store goals. 
• Proficient with Microsoft Office and ability to learn other software.  

Travel Required: Travel up to 10%.

Required education and/or work experience:

• 4+ years of progressively responsible retail management experience. 
• High school diploma, post-secondary courses or degree preferred.     

Description of physical working environment:  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 25 lbs.  
• Ability to maintain a stationary position to be able to operate a computer and other office equipment.  
• Must be able to clearly communicate, identify, analyze and assess details. 

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

 The VITA Program Coordinator supervises the Site Coordinators, Quality Reviewer and volunteers to successfully execute the VITA Program. This position is allotted 200-300 hours of limited time employment during the tax season, starting no sooner than December 1st.  

Principal Duties & Responsibilities:

• Provides exceptional clients experience to those we serve.  
• Primary point of contact for clients and volunteers to address questions or concerns.  
• Respond to routine telephone and e-mail inquiries and correspondence in a timely manner. 
• Ensures clients’ documentation is secured and placed into appropriate files within DMS 
• Identifies and secures tax site locations and schedule, including hours/days of operations.  
• Coordinates and ensures the efficiency of the client scheduling system. 
• Manages the distribution, collection, and re-inventory of all VITA equipment and supplies and submits requests for purchases as needed. 
• Oversee updates of all records and reports. 
• Creates and submits ad hoc reports in a timely manner.  
• Submits accurate data reports, satisfaction surveys, and assist with grant required reports in a timely manner. 
• Communicate any revisions or programmatic changes to all relevant parties. 
• Assists with overseeing VITA team members, providing training and assistance.  
• Assists Site Coordinators in planning and coordinating VITA clinics and travels to clinic sites.  
• Monitors volunteers’ schedule created by Site Coordinator for appropriate coverage for location and shift. 
• Partners with Quality Reviewers to address issues discovered.  
• Coordinates the VITA staff and volunteers’ training and retention plan.  
• Maintains accurate documentation of staff and volunteers’ required certifications. 
• Coordinates of end-of-year volunteer recognition event. 
• Performs all duties within the framework of our GWSC Core Values. 

Requirements

Knowledge, Skills & Abilities Required or Preferred:

• Business Acumen: Attention to detail with the ability to quickly learn and navigate complex tax laws and utilize technology effectively, coaching others to do the same. 
• Customer Focus: Approachable and patient providing consistent positive interaction with all internal and external customers.  
• Accountability: High level of integrity and confidentiality in handling sensitive financial information. 
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems, providing the best possible solution to support the mission and organization.
• Continuous Improvement: Open minded, with flexibility to improve quality of output.
• Bilingual preferred, but not required. 

Travel Required: Ability to travel up to 50%. 

Required education and/or work experience:

• Bachelor’s degree in related field preferred (or equivalent experience)
• Previous experience with personal income tax preparation strongly preferred. 
• Experience coordinating program operations, policies and supervising staff. 
• Has attained or is willing to attain the IRS VITA certifications: 
• Volunteer Standards of Conduct  
• Intake/Interview/Quality Review 
• Basic Tax Law 
• Advanced Tax Law  
• Site Coordinator 

Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to operate a computer and other office equipment in an office environment. 
• Occasionally lift or move up to 20 pounds.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

  For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421 

General Summary

Provides administrative support to Volunteer Income Tax Assistance (VITA) Program including assisting with printing and organizing tax client paperwork, stapling and putting together file folders, culling and shredding confidential paperwork, stuffing envelopes and completing an external mailing, and other similar duties. Duration of work period is approximately 15 hours for two positions

Principal Duties & Responsibilities:

Consistently perform all duties within the framework of our Core Values.

Printing and organizing paperwork

Stapling and putting together file folders

Culling and shredding old files

Stuffing envelopes and completing an external mailing

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment. Regularly works from sitting position utilizing a computer.

Requirements

Requirements

Knowledge, Skills & Abilities Required:

High school diploma or equivalent

Proficient in technology

Interpersonal skills to effectively interact with others

Ability to maintain confidential information.

Some standing, walking, and lifting. Not to exceed 20 pounds.

General Summary:

The volunteer’s responsibilities include completing assigned tasks to assist the employees at Goodwill. Volunteers will maintain a high degree of professionalism with internal and external customers that align with Goodwill values. 

Principal Duties & Responsibilities:

• Volunteers need to arrive on time and be ready to contribute. 
• Assist Donation Attendants working together to bring in donations, move materials and sort products.
• Assist Utility Clerks by helping them with a cleaning project.
• Assist Production Associates moving their product, dumping trash and sorting donations for quality.   
• Observe the rules and safety regulations of the organization while carrying out tasks.
• Remain professional in their interactions with all internal and external customers.
• Communicate with management when you are running late or unable to fulfill your duties. 
• Consistently perform all duties within the framework of our Core Values.

Requirements

Knowledge, Skills & Abilities Required:

• Completion of training with a willingness to learn their role to assist others as part of a team.
• The ability to follow instructions, acting with respect and diligence.
• Good time management and reliable transport.

Description of physical working environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs. 
• Work outside in hot or cold temperatures and inclement weather.
• Must be able to clearly communicate. 

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary

      The Warehouse & Logistics Manager is responsible for overseeing the efficient, safe, and sustainable operation of warehouse, aftermarket and transportation functions. This role drives revenue and margin growth while ensuring operational excellence, customer satisfaction, and environmental stewardship. Key responsibilities include warehouse operations, logistics coordination, demand planning, and process improvement. This position directly contributes to the DGR mission of generating funds to help people in our community live, work, and thrive through housing, employment, and supportive services.

Leadership Responsibilities

• Recruit, interview, hire, and train team members.
• Oversee daily departmental operations to ensure efficiency and productivity.
• Provide ongoing coaching, feedback, and timely performance evaluations.
• Proactively manage employee development, performance improvement, and disciplinary actions, up to and including termination, in accordance with company policy.
• Foster a culture of accountability, safety, continuous improvement, and teamwork.

Requirements

Principal Duties & Responsibilities

• Ensure the safe, efficient, and cost-effective handling of donated and commercial goods, supplies, and equipment in accordance with Goodwill policies and budget expectations.
• Develop and communicate short- and long-term operational strategies to Executive Leadership and Store Management to achieve key performance objectives.
• Implement operational procedures that support budget targets and strategic initiatives.
• Negotiate with vendors, suppliers, and partners to improve profitability, operational efficiency, and sustainability outcomes.
• Monitor aftermarket trends to maximize salvage revenue and identify new revenue opportunities.
• Oversee warehouse management systems and support continuous improvement initiatives by identifying inefficiencies, analyzing root causes, and implementing process enhancements.
• Analyze operational and financial reports to ensure accurate tracking of inventory, salvage, transportation, and warehouse performance metrics.
• Coordinate logistics for internal operations and external partnerships to ensure timely and efficient material flow.
• Ensure high levels of internal and external customer service with retail locations, donors, recycling partners, and other stakeholders.
• Train and monitor staff on proper use, safety, maintenance, and documentation of power equipment and agency vehicles.
• Ensure compliance with DOT regulations, safety standards, and organizational policies to maintain a safe working environment. Report accidents and hazards promptly.
• Monitors warehouse inventory levels, including assessing the need for additional external warehouse space; ensures containers are distributed to stores using FIFO inventory management; and maintains a clean, organized, and safe dock and warehouse environment.
• Assists in the development, implementation, and execution of the organization’s sustainability strategy and related action plans.
• Conducts research and identifies opportunities to improve sustainability efforts, including energy efficiency, waste reduction, water conservation, and sustainable procurement.
• Builds and maintains strong relationships with internal and external stakeholders, including employees, suppliers, customers, and community partners.
• Consistently performs all duties in alignment with the organization’s Core Values.

Knowledge, Skills & Abilities Required

• Strong knowledge of motor vehicle safety practices and DOT regulations.
• Knowledge of Madison-area streets, traffic patterns, and approved truck routes, with the ability to effectively coordinate and optimize transportation routes.
• Culture: Demonstrates strong alignment with organizational culture by fostering a respectful, inclusive, and empowering work environment that promotes teamwork and engagement.
• Results-driven, with the ability to meet goals and expectations by aligning team efforts with organizational priorities, proactively addressing challenges, and maintaining a positive, mission-focused attitude.
• Accountability: Demonstrates accountability by leading by example, taking ownership of responsibilities, fulfilling commitments, and ensuring alignment with organizational goals.
• Maintains strong job knowledge and expertise, actively pursuing continuous learning and applying knowledge effectively to support operational success.
• Strong customer service, planning, organizational, and problem-solving skills.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Valid driver’s license, good driving record, and proof of insurance required.

Travel Requirement

           Ability to travel up to 10%, as needed to support operational and organizational needs.

Required Education and Experience

• Post-secondary degree in Logistics, Supply Chain Management, Business Administration, or a related field, with a minimum of two (2) years of supervisory experience in logistics, transportation, or warehouse operations; or
• Minimum of five (5) years of progressive supervisory experience in logistics, transportation, or warehouse operations in lieu of a degree.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 40 lbs.
• Ability to maintain a stationary position to be able to operate a computer and other office equipment.
• Must be able to clearly communicate, identify, analyze and assess details.
• Ability to operate material handling equipment, including baler and forklift.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421